Privacy Policy | Bianca Rose Skin

Last updated: September 2026

At Bianca Rose Skin Clinic, I respect your privacy and take the security of your personal information seriously.

This Privacy Policy explains what information I collect, why I collect it, how I use it and the choices you have over your information.

1. Who I am

Bianca Rose Skin Clinic is responsible for your personal information.

If you have any questions about how I use your information, you can contact me at:

Email: biancaroseskinclinic@gmail.com

2. What information I collect

Depending on how you interact with me, I may collect:

Your name and contact details, such as your email address and telephone number
Appointment and booking information
Information you provide when contacting me or making an enquiry
Information about your skin, skincare concerns, treatments and relevant medical or health information where this is necessary for your consultation or treatment
Your marketing preferences
Information you provide when signing up to my newsletter
Website usage information, such as information collected through cookies

I only collect information that I need for the relevant purpose.

3. How I use your information

I may use your information to:

Respond to enquiries and messages
Manage appointments and bookings
Provide consultations and treatments safely and appropriately
Maintain relevant client and treatment records
Provide information about treatments and aftercare
Send newsletters, skincare advice, clinic updates and occasional offers where you have chosen to receive them
Improve my website, services and customer experience
Meet legal, regulatory and insurance requirements
Protect my business and clients from fraud or misuse

4. Health and treatment information

Some of the information I collect may relate to your health, skin or medical history where it is relevant to providing your treatment safely.

I only collect and use this information where it is necessary for your treatment, client records, safety, legal or professional requirements, and I take appropriate steps to keep it secure.

Please only provide health information that is relevant to your consultation or treatment.

5. How I use your information lawfully

Under UK data protection law, I need a lawful basis for using your personal information.

Depending on the circumstances, I may rely on:

Your consent, for example when you choose to receive marketing emails
Contract, where I need your information to provide a treatment or manage your booking
Legal obligations, where I am required to keep or provide certain information
Legitimate interests, where using your information is necessary for the running and improvement of my business and your interests and rights do not override those interests

Where I rely on your consent, you can withdraw it at any time.

6. Marketing emails

If you choose to subscribe to my newsletter, I may send you skincare advice, treatment information, clinic updates, availability and occasional offers.

You can unsubscribe at any time by clicking the unsubscribe link in my emails or contacting me at biancaroseskinclinic@gmail.com.

I will not add you to my marketing list without your consent where consent is required.

7. Who I share your information with

I will not sell or rent your personal information.

I may share relevant information with trusted third-party providers where necessary to run my business and provide my services. This may include:

Booking and appointment platforms
Email marketing providers
Website and hosting providers
Payment providers
IT and software providers
Professional advisers, insurers or legal representatives where necessary
Authorities or organisations where I am legally required to provide information

Where third parties process information on my behalf, I take reasonable steps to ensure they handle it securely and in accordance with applicable data protection requirements.

8. How long I keep your information

I only keep personal information for as long as I reasonably need it for the purpose it was collected, including to provide treatments, maintain appropriate client records, meet legal or insurance requirements and deal with any potential complaints or disputes.

Marketing information will be retained while you remain subscribed or until you withdraw your consent.

When information is no longer needed, I will securely delete or dispose of it where appropriate.

9. Keeping your information secure

I take reasonable technical and organisational measures to protect your personal information from being lost, misused, accessed without permission, altered or disclosed inappropriately.

However, no online system can be guaranteed to be completely secure.

10. Cookies

My website may use cookies and similar technologies to make the website work properly, understand how visitors use it and improve the website.

Some cookies may require your consent before they are used.

You can manage your cookie preferences through the cookie settings available on the website.

11. Your rights

Under UK data protection law, you may have rights including the right to:

Ask for a copy of the personal information I hold about you
Ask me to correct inaccurate or incomplete information
Ask me to delete your information in certain circumstances
Ask me to restrict how I use your information in certain circumstances
Object to certain uses of your information
Withdraw consent where I rely on consent
Request your information in a portable format where applicable

If you would like to exercise any of these rights, please contact me at:

biancaroseskinclinic@gmail.com

I may need to ask for information to verify your identity before fulfilling a request.

12. Complaints

If you have any concerns about how I have handled your personal information, please contact me first at:

biancaroseskinclinic@gmail.com

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO website.

13. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services or data protection requirements.

The latest version will always be published on this page, with the date shown at the top.

Contact Me:

If you have any questions about this Privacy Policy or how I handle your personal information, please contact me:

Bianca Rose Skin Clinic
Email: biancaroseskinclinic@gmail.com